Customer Service

Damaged Items

What if my item arrived damaged?
The care we use with our merchandise can only go as far as the post office, and unfortunately packages do occasionally suffer damages in transit. Our policy for the replacement of such items is as follows:

1. Send us an email explaining the situation
2. We will respond on an individual case-by-case basis.
3. If we have both agreed to a replacement item, we will ship this to you immediately.
4. In rare cases when we require the return of the product, a full refund will be issued on receipt of the damaged item
 
Responding to e-mails

We try to reply to all inquiries within 48hrs and usually sooner (excluding weekends or Irish Bank Holidays). This is not always possible but if you haven’t received a suitable response email us again. We will deal with your query as soon as we can.

If you do not receive a response by e-mail please contact our customer service at 00353 1 670 4157 - Monday to Friday during business hours.